PRIVACY POLICY
Last updated: August 2026
HG Aesthetics B.V. (“HG Aesthetics”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit or use our website, place an order, create an account, contact us, subscribe to our communications or otherwise interact with our services.
Our website is available at:
https://hgaesthetics.eu/
1. DATA CONTROLLER
The company responsible for the processing of your personal data is:
HG Aesthetics B.V.
Posthoornstraat 11
3011 WD Rotterdam
The Netherlands
KvK: 90507665
VAT: NL865340766B01
Email: info@hgaesthetics.eu
For privacy-related questions or requests, you can contact us at:
info@hgaesthetics.eu
2. PERSONAL DATA WE COLLECT
Depending on how you interact with our website, we may collect the following categories of personal data:
Contact and identification information:
- First and last name
- Email address
- Telephone number, where provided
- Billing address
- Shipping address
Order and transaction information:
- Products purchased
- Order number
- Order history
- Payment status
- Billing and delivery information
- Returns and refund information
Account information:
- Login and account information
- Account preferences
- Information you provide when creating or managing an account
Communication information:
- Messages and enquiries sent to us
- Information provided through our contact forms
- Customer service communications
- Feedback, reviews or other information you voluntarily provide
Technical and usage information:
- IP address
- Browser type and version
- Device information
- Operating system
- Website pages visited
- Referring website
- Approximate location derived from technical information
- Information about how you interact with our website
Cookie and tracking information:
- Cookie identifiers
- Similar tracking technologies
- Website usage information
- Preferences and consent choices
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect personal data directly from you when you:
- Visit our website
- Create a customer account
- Place an order
- Subscribe to our newsletter or marketing communications
- Contact customer support
- Complete a contact form
- Participate in promotions or surveys
- Submit a product review
- Communicate with us by email or other available communication channels
Some technical information may also be collected automatically when you browse our website through cookies and similar technologies.
4. HOW WE USE YOUR PERSONAL DATA
We may use your personal data for the following purposes:
Order processing and fulfilment:
- Processing and fulfilling your orders
- Processing payments
- Delivering products
- Managing returns, refunds and exchanges
- Providing order confirmations and shipping updates
Customer service:
- Responding to enquiries
- Providing customer support
- Resolving complaints or problems
- Communicating with you regarding your orders
Account management:
- Creating and managing customer accounts
- Providing account-related services
- Maintaining order history
Website operation:
- Operating and maintaining our website
- Improving website functionality
- Detecting technical problems
- Protecting our website against fraud, abuse and security threats
Business administration:
- Maintaining business and financial records
- Complying with accounting and tax obligations
- Meeting legal and regulatory requirements
- Establishing, exercising or defending legal claims
Marketing:
- Sending promotional communications where permitted by law
- Informing you about products, offers and promotions
- Measuring the effectiveness of marketing activities
Where consent is required, we will only send marketing communications or use non-essential tracking technologies after obtaining the required consent.
5. LEGAL BASES FOR PROCESSING
We process personal data only where we have a valid legal basis under applicable data protection law.
Depending on the circumstances, we may process your personal data on the following legal bases:
Performance of a contract:
We process information necessary to process and fulfil your order and provide the services you request.
Legal obligation:
We may process personal data where necessary to comply with legal, accounting, tax or regulatory obligations.
Legitimate interests:
We may process personal data where necessary for our legitimate business interests, such as website security, fraud prevention, customer service, business administration and improving our services, provided that these interests do not override your fundamental rights and freedoms.
Consent:
Where required by law, we process personal data based on your consent, including certain marketing activities and the use of non-essential cookies or similar tracking technologies.
You may withdraw your consent at any time where processing is based on consent.
6. PAYMENTS
Payments made through our website may be processed by third-party payment service providers.
We generally do not have access to your complete payment card details.
Payment providers process your payment information according to their own privacy policies and applicable data protection requirements.
The payment methods available to you will be displayed during checkout.
7. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the technology that allows us to operate our online store, process orders and provide certain customer and website services.
Shopify may process personal data on our behalf or as otherwise described in its own privacy documentation.
For more information about how Shopify handles personal data, please refer to Shopify's Privacy Policy.
Shopify's privacy information is available at:
https://www.shopify.com/legal/privacy
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies may be used for purposes such as:
- Operating essential website functions
- Remembering your preferences
- Keeping products in your shopping cart
- Maintaining your shopping session
- Understanding website usage
- Improving website performance
- Measuring marketing performance
- Providing relevant advertising, where applicable
Essential cookies may be used where necessary for the operation and security of the website.
Where required by applicable law, we will request your consent before placing or using non-essential cookies.
You can manage your cookie preferences through the cookie consent mechanism available on our website and, depending on your browser, through your browser settings.
Your cookie choices may affect certain website functionality.
9. MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may use your email address to send you information about products, promotions, offers and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:
info@hgaesthetics.eu
Where required by law, marketing communications will only be sent with your consent.
10. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to help us operate our business and website.
Depending on the services currently used by HG Aesthetics, these providers may include:
- Shopify and Shopify-related services
- Payment service providers
- Shipping and delivery providers
- Customer service and communication providers
- Email marketing providers
- Website analytics providers
- Advertising and marketing technology providers
- Fraud prevention and security providers
- IT and technical service providers
These service providers may process personal data only to the extent necessary to provide their services to us or where otherwise permitted by applicable law.
Where required, appropriate contractual and data protection safeguards are used.
11. DATA SHARING
We do not sell your personal data.
We may share personal data where necessary with:
- Service providers supporting our business
- Payment providers
- Shipping and delivery providers
- Technology and hosting providers
- Customer support providers
- Analytics and marketing service providers, where applicable
- Professional advisers
- Government authorities or law enforcement where required by law
We only share information where there is a valid legal basis for doing so.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the transfer complies with applicable data protection law.
These measures may include an adequacy decision, Standard Contractual Clauses or other legally recognised safeguards, where applicable.
13. HOW LONG WE KEEP YOUR PERSONAL DATA
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Order, transaction, accounting and tax information may need to be retained for periods required by applicable legal and financial regulations.
Customer account information may generally be retained while your account remains active or until deletion is requested, subject to legal obligations.
Marketing information will generally be retained until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain it.
We may retain certain information where necessary to establish, exercise or defend legal claims.
We regularly review the information we hold and delete or anonymise information when it is no longer required.
The GDPR does not prescribe one universal retention period; organisations are expected to determine appropriate periods based on the purpose and applicable legal obligations.
14. DATA SECURITY
We take reasonable technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
15. YOUR DATA PROTECTION RIGHTS
Depending on applicable law, you may have the following rights regarding your personal data:
Right of access:
You may request a copy of the personal data we hold about you.
Right to rectification:
You may request correction of inaccurate or incomplete personal data.
Right to erasure:
You may request deletion of your personal data in certain circumstances.
Right to restriction:
You may request that we restrict the processing of your personal data in certain circumstances.
Right to data portability:
Where applicable, you may request your personal data in a structured, commonly used and machine-readable format.
Right to object:
You may object to certain processing activities, including direct marketing.
Right to withdraw consent:
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
These rights are subject to applicable legal conditions and exceptions.
16. HOW TO EXERCISE YOUR RIGHTS
To exercise your privacy rights or ask questions about how we process your personal data, please contact:
HG Aesthetics B.V.
Posthoornstraat 11
3011 WD Rotterdam
The Netherlands
Email:
info@hgaesthetics.eu
We may need to verify your identity before completing certain requests in order to protect your personal data.
We will respond to valid requests within the timeframe required by applicable data protection law.
17. RIGHT TO LODGE A COMPLAINT
If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.
For HG Aesthetics B.V., the relevant supervisory authority in the Netherlands is:
Autoriteit Persoonsgegevens
The Dutch Data Protection Authority
Website:
https://autoriteitpersoonsgegevens.nl/
18. CHILDREN'S PRIVACY
Our website is not intended to be used independently by children who are not legally permitted to enter into purchases.
We do not knowingly collect personal data from children for marketing purposes.
If you believe that a child has provided us with personal data, please contact us at info@hgaesthetics.eu.
19. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.
The updated version will be published on this page together with the revised "Last updated" date.
We encourage you to review this Privacy Policy periodically.
21. CONTACT US
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
HG Aesthetics B.V.
Posthoornstraat 11
3011 WD Rotterdam
The Netherlands
KvK: 90507665
VAT: NL865340766B01
Email: info@hgaesthetics.eu
Website:
https://hgaesthetics.eu/
