SHIPPING POLICY
Last updated: August 2026
At HG Aesthetics B.V., we aim to process and dispatch orders as quickly as possible.
ORDER PROCESSING
Orders are generally processed and dispatched within 1–2 business days after successful payment.
Orders placed on weekends or public holidays may be processed on the next business day.
DELIVERY
Delivery times vary depending on the destination and shipping carrier.
Estimated delivery times are provided at checkout where available.
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, public holidays, customs procedures or circumstances beyond our reasonable control.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout based on the delivery destination and order value.
Free standard shipping is available, subject to the destination and shipping conditions displayed at checkout.
TRACKING
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
DELIVERY PROBLEMS
If your order appears to be delayed, damaged or has not arrived within the expected delivery timeframe, please contact us at info@hgaesthetics.eu.
Please provide your order number so that we can investigate the delivery with the carrier.
INCORRECT DELIVERY INFORMATION
Customers are responsible for providing accurate delivery information.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.
CONTACT
HG Aesthetics B.V.
Posthoornstraat 11
3011 WD Rotterdam
The Netherlands
KvK: 90507665
VAT: NL865340766B01
Email: info@hgaesthetics.eu
